All payments are held securely by CuteGig and are only released to the Seller after the Buyer approves the final delivery. This ensures a safe transaction for both parties.
Non-Delivery: The Seller fails to deliver the final work within the agreed-upon delivery time (including any extensions mutually agreed upon).
Terms Violation: The Seller violates our Terms of Service, resulting in the removal of the service or the Seller from the platform.
Unauthorized Payment: If an unauthorized payment was made from your account.
Substandard Work: The delivered work is significantly different from the description in the Gig, or the quality is clearly and objectively substandard. (Note: Subjective feedback like "I don't like the color" may require revisions rather than a full refund).
Seller Non-Response: The Seller becomes non-responsive for an extended period (usually 48-72 hours) after the project has started, halting progress.
We encourage Buyers and Sellers to resolve issues amicably through the CuteGig messaging system first.
Direct Communication: Contact the Seller first and clearly state the issue, providing specific details and requesting revisions or cancellation.
Using the Resolution Center: If direct communication fails, or the Seller is non-responsive, the Buyer can open a case in the Resolution Center linked to the order.
The Seller will have a limited time (usually 48 hours) to respond to the cancellation request.
Automatic Cancellation: If the Seller fails to respond to a cancellation request within the Resolution Center within the specified time, the order may be canceled automatically, and the funds will be returned to the Buyer.
Escalation to CuteGig Support: If the Buyer and Seller cannot reach an agreement, either party can choose to escalate the dispute to the CuteGig Customer Support team for review. Our team will review all evidence and communication before making a final decision.
When a refund is approved, the funds will be returned as follows:
CuteGig Credit (Default): The full amount will be immediately credited to your CuteGig Balance. You can use this balance for any future purchase on the platform.
Original Payment Method: You may request to have the funds returned to your original payment source (e.g., credit card, PayPal) by contacting Customer Support. This process may take 5-14 business days depending on your payment provider.
Mutual Agreement: Orders that have been mutually agreed upon and marked as complete by the Buyer will not be eligible for a refund.
Seller Fees: The small service fees charged by CuteGig on top of the Gig price are generally non-refundable unless the entire transaction is found to be fraudulent.
External Costs: Any costs incurred outside of the CuteGig platform (e.g., third-party software, domain names purchased independently) are not covered by this policy.